FAQ (Frequently Asked Questions)

    1. What payment methods do you accept?

    We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard)

    • PayPal (if applicable)

    • Afterpay (available for eligible customers)

    2. How can I track my order?

    Once your order is dispatched, we will send you an email containing tracking details. You can use these details to track your order directly through the courier’s website.

    3. How long will it take to receive my order?

    • Standard Delivery: Typically 2–7 business days for most Australian locations.

    • Expedited Shipping: Available at checkout for faster delivery options.

    Please note that delivery times may vary based on your location and the courier.

    4. How do I return an item?

    • Faulty or Damaged Products: If you receive a damaged or faulty item, please contact us within 7 days for a return or exchange.

    • Return Conditions: Products must be unused, unopened, and in original packaging to be eligible for a return.

    We do not accept returns for change of mind due to hygiene reasons.

    5. Are your products discreet?

    Yes, all orders are shipped in plain, discreet packaging with no branding or product identification to ensure your privacy.

    6. Do you ship internationally?

    Currently, we only offer shipping within Australia. We do not offer international shipping at this time.

    7. How can I create an account?

    To create an account:

    1. Click on the “Account” button located at the top right of the website.

    2. Provide your name, email, and password.

    3. Follow the prompts to complete registration.

    Once registered, you can easily manage your orders, shipping information, and track purchases.

    8. Can I change my order after it’s been placed?

    Once your order is placed, it is processed quickly. However, if you need to make any changes, please contact us immediately, and we will do our best to assist you before the order is shipped.

    9. Do you offer gift cards?

    Currently, The Vibe Adult Shop does not offer gift cards. We are considering this option for the future, so please check back later.

    10. What should I do if I forgot my password?

    If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You will receive an email with instructions on how to reset your password.

    11. What products are available on your website?

    We offer a wide range of adult products, including:

    • Vibrators and Dildos

    • Lubricants

    • Lingerie

    • BDSM Gear

    • Adult Toys

    You can browse our full collection through the categories listed on our website.

    12. How can I contact customer service?

    If you have any questions or need assistance, you can reach our customer service team:

    13. Is my personal information safe on your site?

    Yes, we use SSL encryption and follow best practices to ensure that your personal and payment information is securely processed. We respect your privacy and are committed to protecting your data.

    14. Do you offer a loyalty program?

    Currently, we do not have a formal loyalty program. However, we regularly offer discounts, sales, and promotions to our customers. Be sure to subscribe to our newsletter to stay updated on these offers!

    15. What happens if I’m not home when my order arrives?

    If you’re unavailable to receive your order, the courier will leave a pickup card with instructions on how to collect your package from a nearby depot or post office.