Shipping Policy

     

    1. Discreet & Secure Delivery

    • All orders are shipped discreetly to protect customer privacy — packaging shows no product images or adult branding.

    • We deliver Australia‑wide (mainland & major cities).

    2. Shipping Costs & Free Delivery

    • We offer FREE delivery on all orders (standard shipping), unless otherwise stated.

    • For expedited or premium options (if available), customers will see additional costs at checkout.

    3. Order Processing

    • Orders are typically processed within 1–2 business days after payment confirmation.

    • You will receive a confirmation email with tracking details once your order ships.

    4. Delivery Timeframes

    • Standard delivery times vary by location (usually 2–7 business days within Australia).

    • Remote or regional addresses may take slightly longer.

    5. If You’re Not Home

    • If delivery can’t be completed, the courier/post will leave a card with pickup instructions.

    • Some deliveries may require collection from a local post office depot.

     

    Returns & Refunds Policy

    Note: Because our products are personal health & hygiene items, your satisfaction is important — but returns are handled carefully to protect all customers.

     

    1. Change of Mind

    • We do not accept returns or offer refunds for change of mind (common in the adult retail industry due to hygiene/safety standards).

    • Please check product details carefully before purchase.

    2. Faulty, Damaged, or Incorrect Items

    • If your item arrives faulty, damaged, or materially not as described, you may be eligible for a refund, replacement, or store credit.

    • Contact us within 7 days of receiving your order with:

      • Order number

      • Description of the issue

      • Clear photos (if relevant)

    3. Return Approval Required

    • Returns must be approved before sending back.

    • Customers will receive an RMA/returns number & instructions for how to send the item back.

    4. Return Shipping

    • Return shipping costs are generally the customer’s responsibility, unless otherwise agreed (e.g., item was damaged in transit).

    • We recommend using a courier with tracking/insurance.

    5. Condition for Return

    • Products must be returned in original condition, unopened, and with any seals/labels intact (where hygiene allows).

    • Used, opened, or visibly worn products will not be accepted unless faulty.

    6. Refund Processing

    • Once received and inspected, approved refunds or credits will be issued within 14 business days.

    • Refunds will be returned via the original payment method where possible.

     

     

    Contact Us

     

    If you have any questions about shipping or returns, please reach out — we’re always happy to help:

    📧 Email: enquiries@thevibeadultshop.com.au
    📞 Phone: 08 8271 1961
    📍 Address: 126 Unley Road, Unley SA 5061, Australia 🇦🇺